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Help with the Pure Connect website

Hopefully you'll find Pure Connect easy to use. Below are a few notes on using some of the main features, just in case you need a little help.

Find something to listen to

Pure Connect is all about finding great things to listen to and whether you know what you want or are open to suggestions we have a number of easy ways to help you find it:

Search

Type anything into the Search box at the top right of the homepage and click the magnifying glass to start searching all Pure Connect content. Pure Connect will display any matching radio stations and shows, on-demand content, sounds, tracks, albums and artists in their respective category.

Tip: Click the arrow to hide/show a category of results.

Restrict your search

To restrict your search to a particular type of content, first select Music, Live Radio, On-demand or Sounds at the top of the page or My Tracks or My Tagged Tracks from the left hand menu, then type in your search.

Expand your search

If your search doesn't find what you were looking for click the View more link next to a category.

Browse Pure Connect

On the homepage you'll find links to the latest and featured content. You'll also see links to the most popular live radio, on-demand content and a collection of popular sounds.

My History

Click My History from the left hand menu to see what you've listened to lately.

Use the built-in player

Pure Connect includes a built-in player for radio stations, podcasts and tracks.

  1. Text area shows station/track names and time.
  2. Play/pause, skip back and skip forward.
  3. Progress bar and position indicator.
  4. Volume level and control.
  5. Shuffle track playback.
  6. Repeat track/album.
  7. Tag tracks to your tagged tracks list.
  8. Share what you're playing with friends.
  9. Add the track, radio station or album to your list of favourites.

Pure Connect accounts

To make the most of Pure Connect you really need to create a free Pure Connect account. If you use Facebook you can create a Pure Connect account using your Facebook account.

With a Pure Connect account, you can save your favourite tracks, radio stations and albums. Any tracks, radio stations and albums that you add as a favourite will also appear on any Pure music streaming and radio product or on any smartphone or tablet running the Pure Connect app that you register to your account. Once registered, you'll also have access to the latest promotions and special offers.

Sign in with Facebook

  1. On the Pure Connect browse page, click the Sign in button on the top of the screen to return to the Pure Connect login page.
  2. Click the Sign-in with Facebook button and follow the instructions on the screen.

Create an account

  1. On the Pure Connect home page, click the Create account button on the top of the screen.
  2. Enter your first name, last name, email address and the password you would like to use for your Pure Connect account and confirm your password in the box below.
  3. Select the day, month and year of your date of birth and click Create account.

We'll send you an activation email once your Pure Connect account has been created.

Activate your account and sign-in

  1. Log in to your email account and open the activation email from the Pure Connect team. If you cannot see an activation email, check your spam folder.
  2. Activate your Pure Connect account by clicking the activation link.
  3. Return to the Pure Connect website and enter the email address and password that you are using for Pure Connect and click Sign-in.

Register your Pure radio or other device

All Pure music streaming and radio products and smartphones or tablets running the Pure Connect app that you register on the Pure Connect website will share your favourite tracks, radio stations or albums. To register a device:

  1. Click the drop-down menu next to your e-mail address on the left hand menu and select Devices.
  2. Click Get the code and enter the code displayed on the screen into any Pure music streaming and radio system or the Pure Connect app on your smartphone or tablet.

Your devices will appear on the Devices page on the Pure Connect website.

Use music streaming

If you have subscribed to our Pure Connect Blue or Pure Connect Violet subscription, you will be able to access our cloud-based on-demand music service, which gives you instant access to millions of music tracks.

Our music streaming service enables you to find and play as many tracks and albums as you want on multiple devices, including Pure's wide range of music streaming and radio products, PCs and Macs via the Pure Connect website, and smartphones running the Pure Connect app.

Once you have subscribed to our music streaming service, which you can do from the My account section of the Pure Connect website, you can access the entire catalogue of music on the website, on your Pure music streaming and radio products or smartphone or tablet running the Pure Connect app.

On the website

  1. Login and signup to our Blue or Violet subscription.
  2. Click Music in the top menu.
  3. Browse or search for the track, album or artist you want.
  4. Click the play button    to play chosen track or the whole album.

On Pure music streaming and radio products

To access music streaming on any Pure music streaming and radio products you have registered on the Pure Connect website:

  1. Signup to our Blue or Violet subscription on the Pure Connect website.
  2. Register your Pure product on the Pure Connect website.
  3. Select the Pure Connect (PC) source on your Pure product.
  4. Select the Music option.
  5. Browse or search for a track, album or artist just as you would for other Pure Connect content or access your playlists.

On the Pure Connect app

To access music streaming on any device running the Pure Connect app:

  1. Sign up to our Blue or Violet subscription on the Pure Connect website.
  2. Log in to the app using your Pure Connect account.
  3. Select Browse from the drop-down menu.
  4. Swipe to Music.
  5. Browse or search for a track, album or artist just as you would for other Pure Connect content or access your playlists.

Save, access and manage your favourites

Once you have created a Pure Connect account and logged in you can save your favourite radio stations, on-demand content or sounds for quick and easy access.

To save favourites

From a search results page:

Click and drag an item directly onto a My favourites menu item on the left hand menu, or click on the black heart    icon next to the item you want to save.

From an individual radio station/on-demand/sounds page:

Click and drag an item directly onto a My favourites menu item on the left hand menu, or click on the black heart    icon next to the item you want to save. To remove a favourite item simply click on the blue heart    icon next to the item you want to remove.

Tip: Register a device (Pure music streaming and radio products or smartphone or tablet running the Pure Connect app) on the Pure Connect website and you can also view and access your favourites on your device. Devices appear listed on the Pure Connect website in the Device section.

Access your favourites

Click the My favourites menu item on the left hand menu to see all your favourites.

Save, access and manage your playlists

If you have a music streaming subscription and have purchased tracks on the Pure Connect website or on a connected device you can set up playlists for your tracks on the Pure Connect website.

To create a playlist

Click the plus icon next to Playlists on the left hand menu, name your playlist and click Create playlist.

Alternatively, click and drag a whole album onto Playlists to automatically create and name a new playlist containing the whole album.

To add tracks to your playlist

From a search results, track or album page:

Click and drag a track or album directly onto your playlist name on the left hand menu.

From My Tracks or My Tagged Tracks:

Click and drag a track directly onto your playlist name on the left hand menu, or check the checkbox next to the track(s) you want to add, select the playlist from the drop down at the top right of the results page and click the Add to playlist button.

Tip: Register a device (Pure music streaming and radio or smartphone or tablet running the Pure Connect app) on the Pure Connect website and you can also view and access your playlists on your device.

Access your playlists

Click the playlist name on the left hand menu to view the content of that playlist.

Reordering tracks in your playlists

Click and drag a track or album directly onto your playlist name on the left hand menu.

  1. Select a playlist and click, drag and drop the + icon next to a track to alter a track's position on the list.
  2. Click the Save order button to save your changes.

Removing tracks from a playlist

Check the checkbox next to any tracks you want to delete from a playlist and click the Remove selected button.

Managing your playlists

Click    next to Playlists on the left hand menu to view, rename and delete playlists.

Click Rename to edit a playlist name.

Click Delete to remove a playlist or check the box next to multiple playlists and click Delete selected playlists.

Click a playlist name to see the individual items in that playlist.

Click share    icon to share your playlist and select how you'd like to share it.

Add a custom station

If you have a favourite internet radio station that you can't find listed on Pure Connect, you can add it to your favourites using the Add Custom Station option.

You'll need to know the station stream URL, you can give the station a name, description, genre, language and location.

  1. Click    next to My Favourites on the left hand menu
  2. Enter the station information and click the Add Custom Station button.

Your station should now appear just like any other favourite on the Pure Connect website and also on any Pure music streaming and radio products or other devices you have connected to the Pure Connect.

Share the Pure Connect content with your friends

Every page on the Pure Connect can be sent straight to friends on Twitter or Facebook so they can share your latest audio discoveries; submitted to Digg; saved as a browser, Delicious or Google bookmark; or sent as a link via e-mail.

Click the relevant icons shown on each Pure Connect page to share your discoveries.

If you've spotted something that's not quite working the way you think it should, you can reach our support team here. We can't guarantee to get back to every enquiry we get, but we'll do our best to help. Please enclose screenshots, and give us details of your browser and your operating system if you think it'll help.

Help for Content Providers

If you're a broadcaster or content provider, and you'd like to see your content listed on the Pure Connect website, we'd love to hear from you. We've a special page containing more details.

Help with your Pure Connect account

If you've a query about your individual account, or your purchases in the store, our friends at Pure's support website will be able to help you.

Help with your Pure music streaming and radio product

Pure's support website contains all the information you need to help get your product up and running in no time.

Help with offensive content

If you hear something that other users of the Pure Connect might find offensive, then please let us know about it so that we can review this content. Contact us on http://support.pure.com/newticket.php.

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