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Disabled for your browser because of potential bugs Not installed on your browser. You can install it by following this link Not installed on your browser. You can install it by following the below instructions Loading the plugin... Initializing... Initialized. Now trying to play a silent sound. The plugin did not initialize correctly. Help me with this issue or retry if you think your browser was blocking the plugin. The plugin couldn't play the test sound. Help me with this issue or retry. Successfully played a silent sound. Now checking potential firewall issues... The plugin couldn't load a non-standard network stream. Help me with this issue or retry. The plugin is working as expected.

Stream support summary

This gives you an overall idea of the streams you should be able to play on the Pure Connect website.
Support for stations:
Support for on-demand:
Support for Pure Music:
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Fixing initialization errors

Windows Media Player

I can play windows media content on other sites, so why is it not working on Pure Connect?

As Pure Connect tries to provide access to many different types of radio streams, it requires the official (and sometimes newer) plugins. There are many plugins compatible with Windows Media content (e.g. VLC or Totem), but unfortunately they are not interchangeable. That is why you should use the official Windows Media Player plugin on Windows. On Mac, we support the Flip4Mac Quicktime extension which provides Windows Media content playability. On Linux, we have yet to find a stable and scriptable plugin.

Window Media Player plugin and extension for Firefox

If you are using Firefox in Windows and a "Not installed on your browser." message displays in Window Media Player, follow the instructions below to install the plugin:

  • Open the Firefox plugin for WMP download link.
  • Download the plugin and install it on your computer.
  • Open the Firefox extension for WMP link.
  • Click "Install the Add-on" to start the plugin installation.
  • Important! You must restart your Firefox browser after the plugin has been installed.

Window Media Player extension for Chrome

If you are using Chrome in Windows and a "Not installed on your browser." message displays in Window Media Player, follow the instructions below to install the extension:

  • Open the Chrome Extension for WMP link
  • Download the extension.
  • In Chrome, open the Tools > Extensions menu.
  • Check the Developer mode box at the top of the window to install the extension.
  • Drag and drop the Chrome extension file on to the Extensions page.
  • Chrome will display a dialog box asking if you want to install the extension. Click the Add button to start installing the extension.
  • Important! You must restart your Chrome browser after the extension has been installed.

VLC and Window Media Player

If you use Firefox or Chrome and the Windows Media Player plugin cannot initialize, the VLC plugin could be the reason why. You can disable the VLC plugin as follows:

  • In Firefox, click on Tools > Add-ons (or use Ctrl+Shift+A), open the Plugins tab.
  • In Chrome, open chrome://plugins in a new tab.
  • For both browsers, scroll to "VLC Multimedia Plug-in" and click on "Disable". Then press the retry button for Windows Media Player on this page.

Fixing playback errors

The plugin couldn't play the test sound

Unless you have problems connecting to the Internet, this issue should not appear. If you do get this message, please contact us with details of your operating system, browser and plugins and we will look into it.

All my plugins are said to be working fine on this page, but certain stations don't play

We try our best to identify problems that you may encounter. However, with more than 70 combinations of browsers, type of streams and plugins that we try to support, sometimes you may encounter certain issues before we do. So, please help us fix those problems by telling us about it through the PURE support site.

Fixing network issues

Personal firewalls

If a firewall is installed on your computer, when clicking on the "Listen Live" buttons you might be prompted whether you want to allow Windows Media Player, Real Player or Quicktime to access the Internet. For that purpose you should allow them.

If you want to make sure that the problem is not with your computer, try to listen to the station from another computer or share it with a friend using the icons below the "Listen Live" button.

You can also contact us to let us know that a stream doesn't work for you. When you do, please let us know what you've tried to do, what browser you are using and which plugins you have installed.

Company networks

If some streams do not work from within your company network but work from home, and none of your colleagues can listen either, then it is very likely that your company network is blocking the streams. In that case, your best chance is to go to the station's official website (use the 'Visit website' link on the station's page) which might give you access to alternate streaming methods that work around the issue.

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You still have days left until your free trial expires. To end your trial and start subscribing to Blue, press Continue. The subscription will be charged to the card you registered with us. days left until your free trial expires. To end your trial and start subscribing to Violet, press Continue. The subscription will be charged to the card you registered with us.
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SiriusXM Subscription

As you have changed your SiriusXM account, you will need to restart any radios which are registered to your Pure Connect account.
Please restart any radios which are registered to your Pure Connect account, to see your SiriusXM channels.
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